KIOSYNC

Made by LDVSYNC

Privacy Policy for Kiosync
Last updated: July 20, 20261. Introduction
Welcome to Kiosync ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you install and use the Kiosync app on your Shopify store. Kiosync is designed to synchronize order and customer data between Shopify and KiotViet POS.2. Information We Collect
When you install the App, we automatically access certain types of information from your Shopify account:Store Information: Store domain, email address, and store settings (to verify your active subscription plan).Order Information: Order ID, line items, shipping fees, and discounts (strictly for generating invoices on KiotViet).Customer Information: Name, email, phone number, and shipping address (strictly to map or create customer profiles on KiotViet).Third-Party Credentials: We securely store your KiotViet API credentials (Retailer, Client ID, Client Secret) to authorize API requests on your behalf.3. How We Use Your Information
We use the collected data exclusively for the core functionality of the App:To push Shopify orders to your KiotViet system in real-time.To process billing and check your monthly quota.To provide customer support and troubleshoot syncing errors.We DO NOT sell, rent, or share your data with any third-party advertisers.4. Data Storage, PII & Retention (GDPR Compliance)
We act primarily as a "Data Pass-Through" between Shopify and KiotViet. We treat your customers' Personally Identifiable Information (PII) with the highest level of security.Temporary Storage for Troubleshooting: We do not store order payloads or customer PII in our database for successful syncs. However, if an order fails to sync (e.g., due to an invalid SKU or API downtime), the order payload is temporarily stored in our secure error logs strictly to allow you to use the "Retry" function on our dashboard.Auto-Purging Mechanism: The moment a failed order is successfully retried, the payload containing PII is permanently deleted. Furthermore, all error logs and payloads are automatically and permanently purged from our system after 30 days.Right to Erasure: In strict compliance with Shopify’s data protection requirements and GDPR, if you uninstall the app (app/uninstalled webhook) or if a customer requests data deletion (customers/redact or shop/redact webhooks), we will immediately purge all corresponding records, API credentials, and sync logs from our database.5. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:Email: [email protected]Website: https://ldvsync.com/

Support & FAQ

Welcome to Kiosync Support Center!
Need help syncing your Shopify store with KiotViet? You're in the right place.Frequently Asked Questions (FAQ)Q1: How do I get my KiotViet API Credentials?Log in to your KiotViet Admin panel.Go to Settings (Thiết lập) > Connect API (Kết nối API).Click "Generate Key" to get your Client ID and Client Secret.Your Retailer is your KiotViet login domain (e.g., if you log in at my-store.kiotviet.vn, your retailer is my-store).Q2: What happens if I reach my monthly order limit?
We use a "Soft Limit" system. If you exceed your plan's quota (e.g., 100 orders on the Starter plan), your orders will still continue to sync to prevent business disruption. However, you will see a red warning banner on your dashboard. Please upgrade to a higher plan to ensure uninterrupted service in the future.Q3: An order shows a "Sync Error" due to "Invalid SKU". How do I fix it?
This means the SKU on your Shopify product does not match any Product Code in KiotViet.Check the exact SKU in Shopify.Ensure the identical Product Code exists in KiotViet.Go back to the Kiosync Dashboard, find the failed order, and click "Retry".

Contact Support
Still facing issues? Our technical team is ready to help.[email protected]